Each order begins with a product selection or enquiry, followed by confirmation of availability and final pricing. Once confirmed, the product is prepared, quality-checked, and securely packaged for dispatch. Delivery times vary depending on the destination and whether the product is ready-made or made to order. Tracking details are provided once the order has been dispatched.

Every stone is carefully selected for its quality, cut, clarity, color and individual character. We work with trusted partners and seek stones that reflect our standards of beauty, rarity and responsible sourcing.

Yes. We welcome enquiries for bespoke and personalized products. Our team will work with you to understand your preferences, select suitable stones and create a design intended to be cherished for years to come.

Where applicable, diamonds and gemstones are accompanied by documentation from recognized independent gemological institutions, such as the Gemological Institute of America (GIA), Central Gem Laboratory (CGL) Japan, Swiss Gemmological Institute SSEF, and Gübelin Gem Lab. Details regarding certification and the characteristics of each stone can be provided before purchase.

International delivery may be available depending on the destination and the nature of the product. Delivery times, customs duties and return eligibility may vary, so we recommend contacting us before placing your order for full details.

Of course. Our team is available to answer questions about individual products, gemstones, certification, sizing, bespoke options and delivery before you make your decision.

Yes. All assessments and appraisals are provided free of charge, with no obligation to sell. No fees will be charged if you decide not to proceed.

Yes. We can provide an initial assessment even if you do not have an appraisal or grading certificate. However, the final purchase price can only be confirmed after the item itself has been inspected.

Yes. However, as grading standards and market conditions may have changed, we may need to inspect the item directly before providing a final valuation.

Yes. If you are unsure about the authenticity of a diamond or product of jewelry, please feel free to contact us. Our team can examine the item and advise you accordingly.

We consider diamonds and diamond jewelry in a wide range of conditions, including engagement rings, wedding rings, necklaces, watches and inherited products. Minor scratches, signs of wear or age do not necessarily prevent an item from being assessed.

There is no obligation to sell. If you decide not to accept our offer, your item will be returned to you promptly. Please contact us for details regarding return shipping arrangements.